Graveley's Fish & Seafood Restaurant

A visit to Graveley’s in Harrogate this afternoon, 17/5/08, was one of the worst restaurant experiences I’ve had in a long time. Initially I was concerned at the slightly sticky table and perhaps not the cleanest of crockery and cutlery. However, the slogan “At Graveleys we ask you to judge by quality, by quantity, by price, and decide if the product is value for money" makes you think that paying £8.50 for Haddock and Chips will be worthwhile. Wrong! While the fish was small but okay the chips were like cardboard and many so crisp on the outside they nearly broke your teeth. They were very oily too. I don’t think I’ve ever had the misfortune to be served such awful chips. My wife had the same with her chips and even a young boy on a nearby table left his chips after saying they were too hard to eat. The service was less than speedy and then the most incredible of all: the waiter asked if the meal was okay and I told him how bad the chips were. He didn’t even go as far as to apologise, just saying other customers enjoyed them and then had the cheek to complain at me, telling me I was being unreasonable! Later when he came back with the bill he offered to take me to see where they prepared the chips to show they were fresh and was still unwilling to concede there was a problem with them. I hadn’t actually questioned their freshness, more like they had been over-cooked. Again, the word ‘sorry’ didn’t enter into his vocabulary. What’s more, on checking the bill, I found I’d be charged £2.50 for an orange juice and then £3.95 for another identical orange juice. The whole place lacks friendliness, professionalism and most importantly good food! I’m sure there are plenty of other eateries in and around Harrogate much more worthy of your custom.

20

Mike W.